Refund Fees & Charges

For trainees, apprentices and those participating in other publicly funded training, refunds will be available in line with the Fees and Charges – Policy Guidelines for Publicly Funded Registered Training Organisations and Programs which notes the following:In order to be eligible for a refund of fees, SITTC must be notified, in writing, by the training participant of their decision to withdraw from training and requesting a refund
Students who withdraw are entitled to a full refund of fees and charges where:
SITTC cancel a course/qualification or unit prior to commencement date. The SITTC financial Manager can approve a full refund of fees at any time during delivery if a class is cancelled because of declining student numbers, no available trainer, or due to other circumstances.
All training program fees are non refundable once the course has commenced.
Where RPL or distance based learning or e-learning the above applies from the enrolment.
Any training program cancelled prior to commencement, the following applies:
Refunds may be negotiated on the basis of personal hardship or sickness (a doctors medical certificate will be required) upon provision of substantiation of the claim. Pro-rata refunds may be organized by agreement between the students and the organisation.
 Some examples where a refund may be negotiated are: Serious illness resulting in extended absence from class Injury or disability that prevents the student from completing their program study; or other exceptional reasons at the discretion of the Directors. Withdrawal during course or program
Generally, no refund of fees will be made to students who leave a course or program before completing it. In the case of a student who withdrew from a course or program due to illness or extreme hardship, Spring Into Training Company may, at its discretion, allow completion of the course at a later date without further fee. The person concerned must produce satisfactory evidence of the circumstances of his/her withdrawal, such as medical certificates or evidence of hardship.Part Refund
For all students enrolled in a non-funded program, 20% of total fees chargeable for the course represent a non-refundable deposit. A census/withdrawal date is set for all units of competency, which is listed on each invoice.
A student who withdraws for reason other than those outlined above, and who lodge a withdrawal request before the census/withdrawal date for a unit will be eligible for a full refund of the course fee for the unit; and 50% of the resources fee paid if the course is below a Diploma level.Pro-Rata Refunds
The Financial Manager can approve a pro-rata refund of fees and charges at any time during the course of delivery if students withdraw for reasons of personal circumstances beyond their control.
For example:
Serious illness resulting in extended absence from class Injury or disability that prevents the student from completing their program of study; or other exceptional reasons at the discretion of the Financial Manager. In all cases, relevant documentary evidence (for example, medical certificate) is required.
Written advice of withdrawal and request for refund is necessary after enrolment has been accepted. Students who withdraw from their course without notifying the Manager will not be eligible for refund.
 
20% of fees represent a non-refundable deposit. (e.g. – Fee is $1,650.00; non-refundable amount is $330.00). The balance will be available for refund on a pro-rata basis, calculated by charging the relevant fee for each Unit of Competency that is commenced by the student.
Students will be notified in writing of the amount they will be refunded and details of any fees deducted. Refunds will be made by Electronic Funds Transfer (EFT). Bank account details for refunds should include:
Name of the bank, Address of the bank including telephone number, Name of the account, BSB, Account number, Incidental Charges
There are a number of other fees that may be applicable:
Re-issue or replacement of statement and/or certification. The fee is $25.00 per re-issue or replacement
When Refunds do not apply
Refunds will not apply in the following circumstances:
 If the student cancels or withdraws enrolment after the start of the course in which he/she is enrolled.
•             The cooling off period has expired
•             When an invoice has been sent to the student and they have agreed and accepted Learner Guides.
•             If the student takes unauthorized leave during the training program.
•             If the student is disqualified due to unsatisfactory attendance, performance or   behaviour.
•             If the student is in breach of any of Spring into Training Company’s policies.
Refunds will be processed no later than 60 days after the approval of written request for a refund. Providing all necessary details have been received from students, refunds will be assessed by both the Training and Finance Manager and at their discretion in regard to the amount that will be refunded.
Unless otherwise directed the refund shall be paid directly to the person who contracted with Spring. Students will be notified in writing of the amount they will be refunded and details of any fees deducted. Refunds will be made by Electronic Funds Transfer (EFT) Bank account details for refunds which should include: 
•             Name and Address of bank
•             Name of the account
•             BSB number Account number